CUSTOMER SUCCESS EXECUTIVE
Hamilton, New Zealand.
We are an award-winning, innovative startup, designing and building advanced technology to automate farming. Our world leading guidance control techniques shift cows remotely removing the need for fences and eliminating the manual nature of shifting animals. Halter aims to enable a new generation of more efficient, sustainable farming globally.
What will you be working on?
Our GPS enabled, solar powered devices are designed to remotely guide cows. These require robust, long-range wireless communication and conservative power consumption. They also require multiple levels of control software in order to record everything about the animal, understand it and act on this information accordingly. We use this to monitor stock health, feed, behaviour and emotion so that farmers can better understand and treat the needs of each animal. We are always pushing to use the latest advancements in technology and we want you to be a part of this process. Being a young, dynamic company, there is potential for a person in this role to have a big influence on Halter’s future direction.
Support the onboarding, training and implementation of the Halter system on customers’ farms, ensuring all relevant farm owners, managers and workers are able to successfully use the system
Build genuine, authentic and enduring relationships with our farmers and their teams, families and animals!
Work closely with our farmers to empower and enable them to maximize the value derived from using Halter
Use specialist knowledge to demonstrate and educate farmers on relevant functionality to enhance value and increase usage and product adoption
Interpret and take action on usage information and behavioural observation to identify and unlock more value for our farmers. Collect product requests and drive prioritization through development process
Support company scaling and continuous learning through quality documentation and training of other Halter team members
Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences to engineering, product and marketing teams
Provide transparency to the customer and drive communication and coordination between the customer and the company to ensure we deliver on our commitments
Evaluate, shepherd and where required escalate customers to additional support channels as required
Support the sales team and the sales process when required
Build and leverage industry relationships to establish and maintain Halter's brand
Who are we looking for?
We are looking for big thinkers who know how to get shit done. We’re looking for people who are comfortable working in a dynamic, fast-paced environment where they will be challenged on a daily basis. We want people that are obsessed with helping our farmers to be successful. To succeed you will need to be able to learn quickly and utilise your own initiative while working under pressure and to tight deadlines.
This role is about two things - supporting Halter’s farmers all the way through the process to make their farms more productive and efficient, and building genuine and lasting relationships with farmers. These objectives are naturally intertwined and the best candidates will be motivated and excited excelling in both areas.
The role is well-suited to a generalist who is as comfortable sitting around the kitchen table talking as they are in the milkshed and don’t mind getting their hands dirty and helping out on the farm!
At least 3 years relevant experience in a Customer Success, Account Management, Technical Sales or Implementation role or other experience building meaningful relationships and successfully supporting customers
Dairy farming experience is preferred but not required
Relevant University degree or equivalent preferred but not required
Apply - firstname.lastname@example.org
We want to see everything you have that's interesting: CV's, project portfolios, video etc.